Predictors Of Level of Patient Satisfaction regarding Inpatient Health Care Services in Tertiary Care Hospitals of Punjab

Abstract

Background: Patient satisfaction has appeared as an important step in measuring the evaluation of the health care system and predicting the health outcome. Objective: To determine the factors that affect patient satisfaction from access to health care services. Study Design: A cross sectional primary survey based on well-structured questionnaire. Settings: Three tertiary care hospitals of Punjab Pakistan including Allied Hospital Faisalabad, Mayo Hospital Lahore and Nishtar Hospital Multan were selected. Duration: Data were collected from October 2020 to March 2021. Methods: All admitted patients of four different wards who spent more than 48 or above hours were the population of study. The patients who fulfill these criteria were administered during conducting interview. Data were processed in SPSS. 20.0 by applying binary logistic regression to find desired results. Results: The study evaluated that the health expenditures had a negative and significant relationship with the satisfaction of patient while the availability of free test, availability of free medicine, health insurance, working of medical equipment, facility of cleanliness, timely availability of reports had a positive and significant relationship with the patient satisfaction. Conclusion: It was concluded that the patients showed less satisfaction due to the financial burden of health expenditures. It was strongly recommended that the management should develop a systematic mechanism under which the performance of staff could be evaluated and monitored to take proper action for improvement.