Comparison of Patient Satisfaction Between Public and Private Physical Therapy Clinical Sectors of Sialkot

Abstract

Background: Patient satisfaction is thought to be an emotional reaction towards patient's values and judgments about their therapeutic interaction with a doctor. Now it has been used for different but related goals. To compare different health-care programs or systems, to assess treatment quality and to determine which aspect of a service needs to be modified to improve patient satisfaction. Objective: This study was aimed to compare the level of patient satisfaction between private and public physiotherapy clinical sectors of Sialkot. Study Design: Comparative cross-sectional survey. Settings: Imran Idrees Institute of Rehabilitation Sciences, Sialkot Pakistan. Duration: Six months from December 2021 to May 2022. Methods: The sample size was n=260 and data was collected from both gender in age 20 to 40 years with specific musculoskeletal and neuromuscular disorders selected from both public and private sectors of Sialkot. The data was collected by using MED-RISK patient satisfaction instrument. The data was analyzed by SPSS version 16, the data was presented in frequency and ages while mean difference was estimated with using independent t-test, at CI 95% (P<0.05). Results: Of the 260 (100%) participants, 165 (63.46%) were female and 95 (36.54%) were male. 115 (44.23%) participants from public hospitals and 145 (55.77%) were from private hospitals. The mean score of public hospital was 45.59 ± 5.3 and private hospital was 48.13 ± 5.5, which shows an overall higher level of patient satisfaction with a p-value of >0.05 with no significant difference. Conclusion: The satisfaction level of patients with physical therapy services is collectively high in both public and private hospitals of Sialkot. Patients which takes the PT services in private hospital are had statistically significant higher level of satisfaction with (p ≤ 0.05) as compared to public hospital.